Frequently Asked Questions

How can duties etc help your business?

Duties etc is application that sits on the platform of any B2C or C2C customer, offering a checkout solution for the retail and the carrier customers are able to calculate the duties expected, and pushing an electronic notification to the final receiver requesting a payment of the calculated duties, and offering a wide range of payment options to the client to fulfil the request.

What are customs duties?

Customs Duty is a tariff or tax imposed on goods when transported across international borders. The purpose of Customs Duty is to protect each country’s economy, residents, jobs and environment by controlling the flow of goods, especially restrictive and prohibited goods, into and out of the country.

Why do we need to pay it?

Nearly every shipment that crosses an international border is subject to custom duty and taxes. Every country determines the assessment of import and export duties and taxes differently. The person receiving the shipment is legally obliged to pay Duty and VAT except where the person sending the shipment has agreed to accept these charges in the contract of sale. You will not be able to receive your goods unless this has been paid.

Why do I need Duties etc.

Post Brexit the requirement to provide accurate product classification has never been more important. Similarly, the growth of ECommerce has led to overseas purchases growing at exponential rates and consumers often want (need) to calculate their expected total landed costs before purchase. Duties etc. is being used by a variety of cross-border business, providing thousands of calculations and classifications to customers, brokers, retailers and logistics & freight carriers.

How long does it take to implement?

Our expert team want to ensure that your business continuity is at the forefront of any planned integrations and testing. Our software is quick and simple to install and our team will ensure that there is minimum disruption to your business.

Where are your offices?

You can find us at S9 Technologies Ltd, Boundary House Business Centre, Northfields, London W7 2QE

Where can I see your work?

You can see our customer testimonials on our website

Do you ship to my country?

We ship to any country and we can calculate duties VAT to 108 countries around the world. We operate in any market that trades within the world trade organization.

What goods are subject to Duty and VAT? (put between what are customs duties and why do we need to pay it)

Currently all goods imported into the UK from outside the EU must be declared to HM Revenue & Customs and in most cases, are subject to Customs Duty and VAT. This includes goods bought over the Internet. Customs assess the amount of Duty to be paid based on the declared value of the goods plus the transport costs to the country of destination.

What is the rate of Duty?

The rate of Duty for any given product should be the same no matter into which EU country they are imported, but may differ depending upon the country of origin. Duty is usually percentage based, and averages between 5-9%. Goods are classified using the Customs Tariff in order to arrive at the rate of Duty.

What is the value for VAT?

The value for VAT is the declared value of the goods plus the transport costs to the country of destination plus the Customs Duty. For example value of goods is £80, transport costs are £35 and duty is £4 VAT is 20% x119 = £23.80.

Are there any reliefs from Duty and VAT?
  • Goods of £15 or less in value not including alcohol, tobacco products, perfume or toilet waters.
  • Gifts from one private individual to another providing the value does not exceed £39.
  • Personal effects of people returning to the EU after residing abroad
  • Goods found to be defective or damaged or not otherwise as ordered.
  • Goods imported into the EU for processing and repair before re-export from the EU.

Contact Us

Get in touch with our expert team who are waiting to help you get started on your duties etc journey.


Download our latest case study on how duties etc. has revolutionised processes and benefited our clients.


Our team are with you long beyond implementation to help you make the most of the Duties etc. system.

Office Hours

S9 Tech’s global team will support your business during hours of operation no matter what your country location.